Coronavirus (COVID-19): What you need to know about your pets and the virus and what we're doing to help
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COVID FAQs

How is Modern Animal responding to COVID-19?

  • Please download the Modern Animal app and check-in from home before your appointment. The check-in process will capture your credit card information, but we will not charge your card until after we review an estimate with you.

  • Before heading over, please secure your pet in a carrier or in the back seat or section of your car. 

  • Ten minutes prior to your appointment, please enter the alley behind 8122 Beverly Blvd and send us a chat via the app to let us know you’re here.

  • When we’ve confirmed what car you’re in, we’ll come find you. Heads up - we’ll be wearing protective gear in the interest of creating a safe environment.

  • After confirming your name and your pet’s name, we’ll bring him or her into the clinic and ask that you wait for us to contact you on the app.

  • Back in the clinic, we’re going to head straight to an exam room. The doctor and technician will reach out to you via the app to start a video call. We want to make sure you’re able to be in the room with us and your pet.

  • We’ll perform a full physical and detail any recommendations. Of course, we’re happy to answer any questions you might have.

  • The technician will finish the video call with you by reviewing each recommendation on the estimate. After that, we will end the video call and send you a copy of the estimate through the app’s chat feature. Please confirm your approval of the plan. After approval, we’ll proceed with any necessary diagnostics and treatments and charge your credit card on file.

  • We’ll notify you on the app when we’re ready to discuss any instructions for at-home care, including medications. After that, we’ll bring your pet back to you so that you can be on your way!

  • “Corona” actually refers to a class of viruses that have similar characteristics. Each virus is different, and there are corona viruses that affect many different species. The corona virus that is currently implemented in the global pandemic is being called “SARS-CoV-2”, and the disease that it causes, which typically affects the respiratory system of humans, is being called “COVID-19”. Both this virus and the virus commonly called “SARS” that affected parts of Asia and Canada several years ago are from this same family of viruses.

    To date, several dogs and cats have tested positive for COVID-19, and also several big cats at the Bronx Zoo in New York City.

    Based on what we know about viruses and how they jump to different species, it is not that surprising that we have found the disease in dogs and cats. The important thing to remember is that we do not believe the virus makes dogs and cats sick, since by this time we would have seen significant disease in pet dogs and cats in multiple locations, based on the trajectory of the disease worldwide in humans, and we have not.

    At this time nothing suggests that dogs or cats can pass this disease on to humans.

    The main symptoms that are being reported to occur in people with COVID-19 are cough, fever, and shortness of breath. Some or all of these can be seen in dogs and cats with many types of respiratory disease as well. If you notice any of these symptoms in your pets, seek medical care promptly.

    Yes! Remember to always wash your hands (and children's hands) after playing with or caring for your pet as you normally would. And as much as you might want to, don't kiss your pet!

    Our employees are required to report their temperature and health status every day prior to their shift, and any employee that is not well will not come in for work. Any employee that has tested “positive” for COVID-19, or has symptoms compatible with the disease, is ordered to stay at home until 14 days past resolution of all clinical signs, or until they are consistently “negative” on re-test.

    Those ill with COVID-19 should limit contact with animals until more information is known about the virus. Have another member of your household take care of walking, feeding, and playing with your pet. If you have a service animal or you must care for your pet, then wear a facemask; don’t share food, kiss, or hug them; and wash your hands before and after any contact with them.

    Because two dogs and one cat have reportedly tested positive for COVID-19 in other parts of the world, we strongly recommend that if you have COVID-19 you do not allow your pet to interact with other people.

    There is a coronavirus that can make dogs sick. The infection rate is very low, and the disease tends to be relatively mild. Puppies, since their immune systems are not mature, are most commonly affected. This coronavirus does not make people sick.

    Cats also have their own coronavirus, which is also typically mild and self-limiting. In rare instances, this virus can mutate and cause a disease called FIP, which is not transmissible to humans.

    When a disease is labeled as “zoonotic”, it means that the disease can be passed between people and animals. This is always an area of keen interest with emerging diseases, as we seek to understand how people become infected. Examples of zoonotic diseases that companion animals can pass on to humans include rabies, leptospirosis, ascariasis (roundworm infestation), and toxoplasmosis. As mentioned above, we do not believe that COVID-19 is a zoonotic disease.

    Absolutely. There are many diseases that concern us in veterinary medicine not only because of their ability to make our pets sick, but also their penchant for rapid spread to animals in close contact. These diseases range in severity from the typically mild and frequently encountered “Kennel Cough” to the more serious and potentially deadly Parvovirus. Dogs and cats can spread diseases to each other in a number of ways, including through blood transmission (bite wounds, sexual contact, and birth), respiratory secretions, and fecal-oral.

    At Modern Animal, your pet’s health and safety is our number one priority. All surfaces (exam tables, desk tops, floors, door handles, and kennels) and equipment are thoroughly disinfected between patients with Rescue Disinfectant from Virox Animal Health, which is a safe, gentle, and highly effective product that kills the most commonly encountered pathogens in veterinary medicine. Rescue’s manufacturers also assure us that this product kills SARS-CoV-2, the virus that causes COVID-19.

    All surgical and dental instruments are autoclaved (steam sterilized) after each use as well, to ensure that potentially harmful pathogens do not persist on equipment after use. Finally, Modern Animal follows a strict protocol to limit exposure to the general patient population when we are treating a patient that is confirmed or suspected of having an infectious disease.

    Rescue disinfectant also destroys dog and cat pheromones. Pheromones are chemicals that are made in the bodies of dogs and cats (and other animals). Pheromones are emitted by pets for many reasons, and when a pet detects the presence of another pet’s pheromones, fear and anxiety can be the result. Because pheromones can transmit stressful cues between animals, Modern Animal believes that it’s important to remove any traces of these pheromones that linger in the environment to prevent your pet from becoming stressed during his visit. This is just one of the ways Modern Animal uses Fear Free techniques in our clinics to keep your pet as comfortable as possible.

    

    Transparency is a pillar of how we deliver care at Modern Animal. We design our hospitals so that all areas are visible and typically accessible to our members. However, as long as COVID-19 remains a threat to our community, we cannot allow physical access to the practice by anyone other than Modern Animal staff members. However, through the use of our Modern Animal app, we are able to bring members into the exam room via video so that they can be a part of their pet's visit virtually, discuss their pet's issues with the doctor, and review all proposed diagnostics, procedures, and treatments with the doctor and approve costs for all. We can also offer telemedicine consultations with doctors in order to limit exposure to you and your pet.

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